Pizza brand celebrates #1 ranking among QSR pizza chains in annual
American Customer Satisfaction Index (ACSI) report for 16th
time in 18 years
LOUISVILLE, Ky.--(BUSINESS WIRE)--
Papa John's continues to best the pizza category when it comes to
quality and is celebrating with yet another top ranking from consumers.
According to the 2017
American Customer Satisfaction Index (ACSI) that was released today,
Papa John's ranked first among QSR-pizza brands in customer satisfaction
and product quality, while also ranking tied for second overall among
limited service restaurants. This year's recognition marks the 16th
time out of the previous 18 years that the Louisville-based pizza chain
led the pizza industry in overall customer satisfaction. The 16th
#1 ACSI ranking is unprecedented in the restaurant category and
reinforces Papa John's category leadership in quality.
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Papa John's celebrates #1 ranking among QSR pizza chains in annual American Customer Satisfaction Index (ACSI) report for 16th time in 18 years (Graphic: Business Wire)
"Our journey to better is a path we set out on more than 30 years ago
because you can't make good wine from bad grapes and our customers
recognize the difference," said Papa John, Founder, Chairman and CEO of
Papa John's International. "You can feel the passion for quality from
everyone at Papa John's from our drivers to our pizza makers to our
dedicated executive leadership team."
Papa John's earned the highest marks in customer satisfaction and
product quality among quick-service pizza restaurants in the individual
ACSI ratings. These measures were the result of survey data from roughly
180,000 customers over the past 12 months. Papa John's dedication to
quality is reinforced by its financial investment of over $100
million dollars to provide superior products to its customers. Papa
John's is the first national pizza delivery chain to announce the
removal of: flavor enhancer MSG, preservatives like BHA and BHT;
cellulose and partially hydrogenated oils; artificial flavors and
synthetic colors and the removal of High Fructose Corn Syrup across the
entire food menu.
Consumers surveyed were asked about the best aspect of their experience
with Papa John's Pizza. Top responses included:
"I love that the ingredients always taste fresh!"
"Papa John's has the best tasting pizza ever."
"Crust on their pizza is the best!"
"Taste and freshness are always great."
Just last month, Papa John's was selected as Pizza
Chain Brand of the Year in the 2017 Harris Poll EquiTrend Rankings
and recently announced that 60 percent of Papa John's domestic sales
originate from digital channels.
About ACSI Survey
ACSI uses customer interviews as input to a multi-equation econometric
model developed at the University of Michigan'sRoss School of Business.
The ACSI model is a cause-and-effect model with indices for drivers of
satisfaction on one side (customer expectations, perceived quality and
perceived value), satisfaction (ACSI) in the center, and outcomes of
satisfaction on the other side (customer complaints and customer
loyalty, including customer retention and price tolerance). Indexes are
reported on a 0 to 100 scale.
About Papa John's
Headquartered in Louisville, Kentucky, Papa John's International, Inc.
(NASDAQ: PZZA) is the world's third-largest pizza delivery company. For
16 of the past 18 years, consumers have rated Papa John's No. 1 in
customer satisfaction among all national pizza chains in the American
Customer Satisfaction Index (ACSI). Papa John's is the Official Pizza
Sponsor of the National Football League, the Official Pizza of Major
League Baseball and the Official Pizza Partner of the National Hot Rod
Association (NHRA). For more information about the company or to order
pizza online, visit Papa John's at www.papajohns.com.
Also visit us on Facebook at www.facebook.com/PapaJohns,
Twitter at http://twitter.com/PapaJohns,
YouTube at www.youtube.com/user/papajohns,
Instagram at instagram.com/papajohns, and Pinterest at www.pinterest.com/papajohnspizza.
Looking to be a part of something Better? Join the Papa John's Pizza
Family at www.papajohns.com/careers/
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in the United States. The ACSI
uses data from interviews with roughly 180,000 customers annually as
inputs to an econometric model for measuring customer satisfaction with
more than 300 companies in 43 industries and 10 economic sectors, as
well as over 100 services, programs, and websites of federal government
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's Ross
School of Business and is produced by ACSI LLC. The ACSI can be found on
the Web at www.theacsi.org.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170620006170/en/
Papa John's International, Inc.
Peter Collins, 502-261-4233
Director, Public Relations
Source: Papa John's International, Inc.
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