Ranked #1 in customer satisfaction among QSR pizza chains in annual
American Customer Satisfaction Index (ACSI) report for 15th
time in 17 years
LOUISVILLE, Ky.--(BUSINESS WIRE)--
John's International, Inc. (NASDAQ: PZZA) continues to set the
bar high among quick-service restaurants and pizza chains. According to
the 2016 American
Customer Satisfaction Index (ACSI) that was released today, Papa
John's ranked first among QSR-pizza brands in customer satisfaction and
product quality, while also ranking second overall among limited service
restaurants. This year's recognition marks the 15th time out
of the previous 17 years that the Louisville-based pizza chain led the
pizza industry in overall customer satisfaction.
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"At Papa John's, it all comes down to better ingredients - and our most
important ingredient is our people. We take care of our people, who in
turn go above and beyond to take care of customers. This simple, yet
winning formula works because we are never satisfied with good enough,"
said "Papa John" Schnatter, Founder, Chairman and CEO of Papa John's
International. "From employee development, such as our 'Driver to CEO'
program, to the Clean Label initiative, Papa John's is committed every
day to providing a better experience for our team member and customers."
Papa John's earned the highest marks in customer satisfaction and
product quality among quick-service pizza restaurants in the individual
ACSI ratings. It also improved its overall ASCI score from the previous
year, rising four points. These measures are included in the ACSI
surveys sent to limited service restaurant customers in the first
quarter of 2016. Papa John's dedication to quality is reinforced by its
financial investment of over $100
million annually to provide superior product to its customers. Papa
John's is the first national pizza delivery chain to announce the
removal of: preservatives like MSG, BHA and BHT; cellulose and partially
hydrogenated oils; artificial flavors and synthetic colors and the
removal of High Fructose Corn Syrup across the entire food menu.
About ACSI Survey
ACSI uses customer interviews as input to a multi-equation econometric
model developed at the University of Michigan'sRoss School of Business.
The ACSI model is a cause-and-effect model with indices for drivers of
satisfaction on one side (customer expectations, perceived quality and
perceived value), satisfaction (ACSI) in the center, and outcomes of
satisfaction on the other side (customer complaints and customer
loyalty, including customer retention and price tolerance). Indexes are
reported on a 0 to 100 scale.
About Papa John's
Headquartered in Louisville, Kentucky, Papa John's International,
Inc. (NASDAQ: PZZA) is the world's third-largest pizza delivery company.
For 15 of the past 17 years, consumers have rated Papa John's No. 1 in
customer satisfaction among all national pizza chains in the American
Customer Satisfaction Index (ACSI). Papa John's is the Official Pizza
of Major League Baseball, Proud Sponsor of Major League Baseball and
Supporting Sponsor of the Major League Baseball Play Ball Initiative.
For more information about the company or to order pizza online,
visit Papa John's at www.papajohns.com.
Also visit us on Facebook at www.facebook.com/PapaJohns,
Twitter at www.twitter.com/PapaJohns, YouTube at www.youtube.com/user/papajohns,
Instagram at www.instagram.com/papajohns,
Pinterest at www.pinterest.com/papajohnspizza,
and Vine at www.vine.co/papajohns.
Looking to be a part of something Better? Learn more about franchising
with Papa John's at www.papajohns.com/franchise.
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in the United States. The ACSI
uses data from interviews with roughly 70,000 customers annually as
inputs to an econometric model for measuring customer satisfaction with
more than 225 companies in 43 industries and 10 economic sectors, as
well as over 100 services, programs, and websites of federal government
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's Ross
School of Business and is produced by ACSI LLC. The ACSI can be found on
the Web at www.theacsi.org.
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Papa John's International, Inc.
Peter Collins, 502-261-4233
Source: Papa John's International, Inc.
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