Papa John's Ranks #1 in American Customer Satisfaction for Record Sixth Straight Year; "Better Ingredients. Better Pizza.'' Proposition Pays off with Consumers
"We have a fundamental belief that if you serve a superior-quality pizza with excellent service and value, the customer will reward you with repeat business," said John H. Schnatter, Papa John's Founder and Chairman. "A satisfied customer is a loyal customer, and a loyal customer base is critical to the success of our business. We thank consumers for this distinction, and we thank our franchise and corporate restaurant operators for continuing to uphold our 'Better Ingredients, Better Pizza' brand promise."
In the 2005 ACSI survey, Papa John's earned the top rating in overall customer satisfaction, as well as in each of the individual rating categories of: product quality; service quality; perceived overall quality; and customer expectations. ACSI is a national economic indicator of satisfaction with the quality of products and services available to U.S. household consumers. In the survey, current customers of the companies included were asked questions about their expectations and perceptions of value and quality. Complete survey results may be viewed at www.theacsi.org.
Celebrating its 21st anniversary, Papa John's remains focused on using the highest quality ingredients to make its customers a superior-quality pizza. Papa John's makes the crust of every traditional pizza with fresh dough (never frozen) prepared with clear-filtered water in the company's regional quality control centers. Papa John's uses only fresh-packed tomato sauce (not concentrate) made from vine-ripened tomatoes, which go from the vine to the can in an average of six hours; cheese made with 100% mozzarella; and other high quality toppings, including baby portabella mushrooms.
As of April 24, 2005, Papa John's had 2,849 restaurants (571 company-owned and 2,278 franchised) operating in 49 states and 18 countries. Papa John's also franchises an additional 116 Perfect Pizza restaurants in the United Kingdom. For more information about the company, please visit www.papajohns.com.
AMERICAN CUSTOMER SATISFACTION INDEX Customer Satisfaction (ACSI) scores Company Score --------------------------------- --------------------------------- Papa John's 78 Wendy's 75 Little Caesar's 74 Taco Bell 72 Burger King 71 Domino's 71 Pizza Hut 71 KFC 69 McDonald's 62 Source: The American Customer Satisfaction Index, National Quality Control Center at the University of Michigan (in partnership with The American Society for Quality and the CFI Group). Out of a possible score of 100. Complete survey results may be viewed at www.theacsi.org.
CONTACT: Papa John's, Louisville
Chris Sternberg, 502-261-4934
SOURCE: Papa John's