Papa John's Rated No. 1 among All Restaurants by Prestigious American Customer Satisfaction Index
Papa John's earns the top spot in the ACSI for an unprecedented 13th time in the past 15 years
"For more than 30 years, ‘Better Ingredients. Better Pizza.' has been
the foundation of everything we strive for as a company," said
In addition to the top overall ACSI rating, Papa John's earned the highest score regarding overall quality, product quality, service quality and customer expectations in the individual ACSI ratings. Those winning attributes can be found in every pizza that Papa John's makes, from its fresh, never-frozen hand-tossed original dough, to its fresh-packed sauce where the tomatoes go from the vine to the can in approximately six hours, to its use of only 100 percent real meats that are free of textured vegetable protein and fillers.
"Others want to try to own quality, but they are not willing to do or spend what it takes," said Schnatter. "Papa John's spends a significant amount more than our competitors each year to ensure we use only the highest-quality ingredients that you won't find at any of our national competitors."
About Papa John's
Headquartered in
About ACSI
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's
Director,
Corporate Communications
Darryl_Carr@papajohns.com
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