Papa John's Rated No. 1 Limited Service Restaurant by American Customer Satisfaction Index, with Highest Category Score in Survey History
Papa John's score best among all companies in June report, including airlines, express delivery and hotels
"A lot of people want to own quality, but it takes time and costs money
to own quality," said
In addition to the top overall ACSI rating for limited-service
restaurants, Papa John's score of 83 tied the highest rating in the
"We know our customers' expectations are very high and our team members work hard to deliver on those expectations — including investing in technology and providing pizza lovers with benefits not found with our competitors," Schnatter said. "We take great pride in the ACSI ranking, and it is a real testament to our franchise and corporate restaurant operators and team members, and their focus on delivering a superior-quality product with excellent service."
The ACSI ranking comes on the heels of the 2012 Harris Poll EquiTrend® Study naming Papa John's as its 2012 Pizza Brand of the Year due to the company's quality and consumer preference for Papa John's pizza.
About Papa John's
Headquartered in
About ACSI
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's
Senior
Director, Public Relations
tish_muldoon@papajohns.com
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