Papa John's Rated No. 1 among All National Pizza Chains by Prestigious American Customer Satisfaction Index
Consumers rate Papa John's No. 1 in customer satisfaction for the 12th time in the last 14 years
"We have always believed that if you offer a superior-quality pizza
delivered with industry-leading customer service, customers will reward
you with their loyalty," said
In addition to the top overall ACSI rating for national pizza chains, Papa John's earned the top spot among all limited service restaurants in the categories of product quality, overall quality and customer expectations
"We set the customer expectation very high at Papa John's and we thank our operators for working extremely hard to deliver on those expectations," said Schnatter. "After nearly 30 years, we still believe it's all about consistently delivering a superior-quality pizza and that is where our focus will remain."
About Papa John's
Headquartered in
About ACSI
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's
Papa John's
Director,
Corporate Communications
Darryl_Carr@papajohns.com
Source: Papa John's
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