Ranked #1 in customer satisfaction among pizza chains in annual ACSI
report for 14th time in 16 years, as well as
ranked among top ten most reputable QSR brands by Reputation Institute
LOUISVILLE, Ky.--(BUSINESS WIRE)--
Papa John's is once again a pizza category leader in customer
satisfaction among limited-service restaurants, according to the 2015
American Customer Satisfaction Index (ACSI) released today. The
Louisville-based pizza chain earned the highest rating among pizza
chains for the 14th time in the past 16 years.
"Our team lives by the acronym ‘PAPA,' or ‘People Are Priority Always,'"
said John Schnatter, Papa John's founder, chairman, CEO and president.
"These honors are a testament to putting people first. Our people are
the heart and soul of this company. When we take care of our people,
they take care of our customers, and happily go the extra mile to
deliver on our promise of ‘Better.'"
Papa John's earned the highest scores in overall quality, product
quality, service quality and customer expectations among quick-service
pizza restaurants in the individual ACSI ratings. These scores are
included in the ACSI surveys sent to limited service restaurants
customers in the first quarter of 2015.
"Our customers demand better taste which means we must deliver on better
ingredients. We are the real pizza-makers, after all, and true craftsmen
give customers exactly what they want: quality, best-in-class service
and delicious product offerings," added Schnatter.
In addition to the recognition from ACSI, Papa John's was ranked ninth
among quick-service restaurants and thirteenth among hospitality
providers in the 2015
U.S. Hospitality & Travel RepTrak Report, a report from the
Reputation Institute that ranks companies based on their reputation.
Citing the report findings, vice president and chief research officer,
Brad Hecht, noted that the company was perceived as having "incredibly
strong" corporate leadership, particularly from Schnatter who "is viewed
as very authentic." Papa John's was the only pizza company that placed
in the top ten rankings, which were compiled from survey data of 27,000
to 28,000 participants representing the general United States population.
About Papa John's
Headquartered in Louisville, Kentucky, Papa John's International, Inc.
(NASDAQ: PZZA) is the world's third-largest pizza delivery company. For
14 of the past 16 years, consumers have rated Papa John's No. 1 in
customer satisfaction among all national pizza chains in the American
Customer Satisfaction Index (ACSI). Papa John's is the Official Pizza
Sponsor of the National Football League and Super Bowl XLIX. For more
information about the company or to order pizza online, visit Papa
John's at www.papajohns.com.
Also visit us on Facebook at www.facebook.com/PapaJohns,
or on Twitter at http://twitter.com/PapaJohns.
The American Customer Satisfaction Index (ACSI) is a national economic
indicator of customer evaluations of the quality of products and
services available to household consumers in the United States. The ACSI
uses data from interviews with roughly 70,000 customers annually as
inputs to an econometric model for measuring customer satisfaction with
more than 225 companies in 43 industries and 10 economic sectors, as
well as over 100 services, programs, and websites of federal government
ACSI results are released on a monthly basis, with all measures reported
using a scale of 0 to 100. ACSI data have proven to be strongly related
to a number of essential indicators of micro and macroeconomic
performance. For example, firms with higher levels of customer
satisfaction tend to have higher earnings and stock returns relative to
competitors. Stock portfolios based on companies that show strong
performance in ACSI deliver excess returns in up markets as well as down
markets. And, at the macro level, customer satisfaction has been shown
to be predictive of both consumer spending and gross domestic product
growth. The Index was founded at the University of Michigan's Ross
School of Business and is produced by ACSI LLC. The ACSI can be found on
the Web at www.theacsi.org.
About Reputation Institute
Reputation Institute (RI) is the world's leading consulting and advisory
firm for reputation. RI enables many of the world's leading companies to
make more confident business decisions that build and protect reputation
capital, analyze risk and sustainability topics, and drive competitive
advantage. RI's most prominent management tool is the RepTrak® model for
analyzing the reputations of companies and institutions — best known via
the Global RepTrak® 100, the world's largest and most comprehensive
study of corporate reputations, as well as Country RepTrak® and City
RepTrak® studies that look at reputation across organizations within a
View source version on businesswire.com: http://www.businesswire.com/news/home/20150630006067/en/
For Papa John's International, Inc.
Amy Salloum, 404-443-7355
Source: Papa John's International, Inc.
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